FAQ

All You Wanted to Know And More

LOCAL (SG) SHIPPING AND DELIVERY

  • We offer free local(SG) delivery for over $50 purchase. 

  • Shipping fee will based on the item weight. 

  • Order Processing time is 24 to 48 hours.

  • Deliveries is 3 to 5 working days 

  • For International shipping, please contact us for quotation.

Do you have physical retail store ?

We do not have any physical retails at the moment. We are present at the below selling platform beside our own website.

Customer may request for an appointment with us to view the physical products at our office.

WHAT IS YOUR RETURN POLICY?

Buyer may only apply for the replace of the Item in the following circumstances:​

  • The Item was defective and/or damaged on delivery;

  • Delivered item that does not match the agreed specification (e.g. wrong size, design, etc.) 

My Halo Baby will review each application on a case-by-case basis and, in its sole discretion, determine whether the application is successful. Do take note that we will only assess cases of items that are received within 7 days. 

Once we confirms that your Product was returned in accordance with this policy, Myhalobaby will replace your item. Any refunds will be given depending on circumstances.

Application must be submitted via sales@myhalobaby.com. All returns must be unused and in their original condition. 

PRODUCT WARRANTY

Item with warranty will be stated in the product information. The Warranty covers defects or manufacturing faults within the warranty period of the item.

DO YOU PROVIDE ASSEMBLY SERVICE ?

We provide free assembly services for most of our products. Products that are easy to assemble will not include the free assembly services.

ARE YOUR PRODUCTS SAFE?

All our manufacturer and products are with CE, EN71 and FSC certification.

TERMS AND CONDITIONS

PRIVACY POLICY

WHAT IS YOUR PAYMENT METHOD ?

We accept the following payment method

  • Credit card via our website

  • PayPal

  • PAYNOW 

Don’t see your question? Get in touch. Feel free to contact us with any questions you may have.